Human Resource Specialists / HR Results - HR Results Offers You...

HR Results Offers You...

Help When You Need It: Consultations at client companies, over the telephone, online through WebEx (real-time, interactive, worldwide)
Project-Specific Consultation
Retainer
Temporary

“Cláudia…brings integrity and a sense of business strategy… and …tangible results for the client.”

“As a CEO … I really appreciate Cláudia … she is committed to a positive outcome for our business … I give her an A+…”

“I can trust her and the work that she does… I believe her work is a gift …I turn Cláudia over to TEC members…and… I don’t have to worry.”

“She is easy to work with and has a very strong client satisfaction orientation… We think the world of Cláudia…”

“Cláudia Schwartz is the first person I think about calling when I need advice… All of her resources are extremely helpful, thorough, and invaluable…”

“Cláudia puts her clients before her business…”

“She has an extraordinary ability to link HR initiatives to overarching business strategies...”

“When I need innovative ideas, keen insights, or just the most updated information to address my Human Resource needs, I know I can count on Claudia Schwartz…"

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Training

Harassment Training
- For Supervisors: How to Prevent, Address, and Correct Harassment, Discrimination, and Retaliation
  - Trainer’s Unique Qualifications: Cláudia Schwartz is the EEOC-appointed consultant implementing a $47 million dollar consent decree resulting from one of the largest sexual harassment and discrimination class action suits in the U.S. Cláudia illustrates training points with real-life examples from her 20 years in HR management positions at companies with up to 10,000 employees and dozens of sensitive harassment investigations she has conducted for clients. Cláudia’s training accomplishments range from harassment training programs, through keynote speaking at SHRM events and conferences, to teaching applied employment law at the university level for over 10 years. Cláudia is the Director of the UCSD HR Leadership Program.
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  - Legal Compliance: The session complies with California’s AB 1825 required 2 hours of sexual harassment training for all supervisors every 2 years and all new supervisors within 6 months.
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  - Value: The training includes interactive game cards, policy, legally required notice, commitment sheet, liability-prevention documentation, learning test.
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- For Employees: Respect in the Workplace
  - Value: The session goes beyond legal requirements, triggering thought-provoking dialogue with employees about assumptions and behaviors that cause most problems in the workplace. The session focuses on practical application and not on legal concepts which can turn training into a liability.
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Management and Supervisory Skills Training

Recruitment, Interviewing, and Selection Workshop: Includes interactive and practical application, video, interview guide, menu of questions, link with the company’s business strategy and culture, selection process and offer tools, checklists, reference materials.
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Litigation Avoidance Workshop: Includes interactive cards, practical guides, templates, sample documentation, policy, video, practical exercises.
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Communication Skills: Includes models, successful supervisor profile based on survey results, practical examples on "how to" phrase difficult communications, literature resource list, interactive exercises, and learning-aid cards.
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Employee Retention: Includes interaction, exercises, and book.
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Conflict Prevention Workshop: Includes Communication Style Assessment Tool.
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Team Building: Includes assessment, exercises, assignments.
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Goal Setting: Includes models, templates, exercises, follow-up.
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Other Topics: Training customized to each company’s needs

“Cláudia Schwartz provides informative, entertaining, interactive harassment and management training…”

“… Participants remember what they learn because she keeps them engaged and ‘on their toes’. We receive a lot of good feedback after Cláudia’s training programs.”

“Those who have participated in her classes offer extravagant praise, the gist of which is that Claudia is a gifted teacher and a generous mentor…”

“…she is a magnificent teacher…”

“It was a perfect class... Muchas gracias.”

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Mentoring / Coaching

For CEO’s: Candid and constructive insights on how to maximize business success through the talent and knowledge of people in organizations
For Senior Managers Responsible for HR: Practical guidance on how to establish and improve HR in organizations, as well as timely answers when challenges arise
For HR Management Professionals: Assessment of HR leaders’ effectiveness, competency development, structured and practical education on HR and employment law, “just-in-time” answers and samples as needed
For Managers & Supervisors: Development of management skills, help with employee relations issues, and coaching to minimize legal liability following concerns of harassment, discrimination, and retaliation.

“Cláudia Schwartz is a true inspiration and a mentor... Cláudia has an amazing ability to return all calls and e-mails promptly… I am consistently amazed at Cláudia’s ability to know the most specific details of a situation but also be able to view things from a global business perspective…”

“Cláudia Schwartz … is truly the professionals’ professional.”

“Cláudia Schwartz is an individual who I have championed for many years because I can trust her and the work that she does… I turn Cláudia over to TEC members and others to whom I recommend her, and I don’t have to worry…”

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Keynote Speaking

Conferences and Professional Organization Meetings
- Examples of Cláudia Schwartz’s Speaking Engagements: Nationwide SHRM conference, multi-state SHRM programs, NHRA, UCSD Connect, BEDC, HR Connect
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CEO Organizations
- Example: TEC International (The Executive Committee: an organization of 10,000 executives)
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Management Meetings at Client Companies

Examples of Past Topics: HR Strategy, Employee Retention and Motivation, Managing within the Law, The Business Value of Human Capital, Scorecards

“Cláudia Schwartz received a 97.3% rating as a speaker in the San Diego SHRM Conference…”

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Project Management

HR Results complements companies’ internal resources to create timely, cost-effective, high-caliber results on projects related to every HR function, including:

Assessment and Audit of the HR Function and the HR Leader
HR Strategic Planning
HR Metrics, Scorecard, Human Capital Dashboard, ROI Studies
Establishing and Enhancing the Company’s HR Department, Infrastructure, and Processes
Employee Handbooks and HR Policies & Procedures
Employee Relations, Investigations, Response to Enforcement Agency Charges (EEOC, DFEH, DLSE, etc.)
HR Compliance and Government Agency Audits
Workforce Planning and Recruitment
Benefits Design, Analysis, Selection
Compensation and Incentives
Performance Management and Appraisal
Employee Communications
Culture Assessment and Organizational Development
Training, Learning
Reductions-in-Force, Reorganizations, Mergers & Acquisitions

Quick Results Tools

HR Results saves you time and money by providing “ready-to-use” checklists, assessments, guides, models, forms, templates, and resources related to every HR function, including:

HR Assessment and Planning Tool
- Company Strategy
- Human Resources Strategy
- Training & Continuous Improvement
- Workforce Planning and Recruitment
- Benefits and Value Added Programs
- Compensation – Performance Management – Incentives
- Organizational Effectiveness
- HR Information Management and Systems
- Productivity Management and Improvement
- Process Guidelines and Standards – HR Policies and Procedures
- Cost Containment and Regulatory Compliance
- Mergers & Acquisitions
- HR Metrics – The ROI of Human Capital
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Benefits
- Benefits – Menu of Options
- Benefits – Sample Reporting and Compliance List / Calendar
- Leaves of Absence (LOA)
  - LOA Reference Matrix – Pregnancy, FMLA, CFRA, CA Paid Family Leave, Workers’ Compensation/Occupational, Military, Personal
  - LOA Application Form & Notification
  - Employers with fewer than 50 employees
  - Employers with 50 or more employees
  - LOA Provider Certification Form
  - LOA Payroll and Benefits Election and Notification Form
- COBRA
  - Qualifying Events
  - Sample Notice for New Hires
  - Sample Notice Upon Qualifying Event
  - Sample Election Form
- HIPAA
  - HIPAA Privacy Requirements
  - HIPAA Authorization
  - HIPAA Certificate of Insurance
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Compensation
- Compensation Overview
  - Compensation Components
  - Total Compensation Strategy – Sample Flow Chart
- Compensation Communication to Employees
  - How Your Pay Is Determined – Sample Handout
- Compensation Policy
  - Salary Administration Policy
- Incentive Plans
  - Incentive Plan Outline & Development Guide
  - Incentive Plan Questions & Answers
  - Management Incentive Plan Questions & Answers
  - Commission Plan
  - Sales Incentive Plan
- Independent Contractor vs. Employee Guidelines
- Performance Appraisal – Theoretical Outline
- Performance Planning & Appraisal – Questions for Dialogue
- Position Design
- Role Description, Performance Review, Job Evaluation, ADA Requirements – Combined Forms
- Salary Structure
- Wage & Hour
  - Overtime Exemption Criteria for Executive, Administrative, Professional, Computer Professionals, and Sales
  - Salary Deduction Guidelines
  - Rest and Meal Break Disclaimer for Time Sheets – California
  - Make-up Time Form – California
  - Minimum Wage by State
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Employee Relations
- Corrective Action Templates and Policies
- Performance Management Guide
  - Step-by-Step Guide from Hire through Corrective Action and Termination
- Reduction-in-Force
  - Policies
  - Severance
  - Reporting – Employment Development Department Form DE 4805
  - Releases, Older Workers Benefits Protection Act (OWBPA) Release
  - Letter to Employee Regarding Position Elimination
- Termination
  - Exit Interview Questionnaire
  - Termination Checklist
  - Required Forms and Notices
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Harassment – Investigations
- Investigation Plan
- Investigation Forms
- Harassment Survey
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HR Department
- HR’s Contribution to Business
- HR’s Competencies and Effectiveness Assessment
- Job Description – Head of Human Resources
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HR Metrics
- Company’s “Dashboard” (Scorecard)
- HR Scorecard
- Benchmark Data for Measuring HR’s Financial Value ROI of Human Capital – Case Study Example
- Recruitment Costs – Checklist
- HR Metrics Project Samples
- HR Actions to Support Business Strategy
- HR Strategic Action Plan – Step-by-Step Outline
- Questions to Determine Value Chain in a Company – From Financials to Human Capital
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HR Records
- Personnel File and Confidential Files Checklist
- Records Retention Guidelines
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Laws and Definitions
- Reference Matrix of Key Employment Laws – Federal and CA
- Reference Matrix of Key HR Definitions
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Payroll
- Time Sheet Samples
  - Non-Exempt
  - Exempt – Annual Time Sheet
- Breaks – Notification and Disclaimer
- Direct Deposit Form
- Make Up Time Request Form (California)
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Policies
- Employee Handbook (over 128 policies)
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Postings and Notices
- Sample List of Required Postings and Notices
- Required Notices Often Excluded from Poster Packages
- Vendors Providing Poster Packages
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Recruitment
- Application Form Templates
- Candidate Decline Letters
- Cost of Recruitment Checklist
- Employment Offer Packet
- Fair Credit Reporting Act – Notices & Releases
- Interviewing and Selection
  - What Not To Ask During Employment Interviews
  - Interviewing Tool – 17 page template with menu of questions by skill category
  - Interviewing Guide
  - Recruiter’s Questions for Hiring Manager
  - Reference Check Form – Comprehensive
- New Employee Orientation
  - Introductory Period Retention Survey
  - New Employee Orientation Checklist
  - New Employee Orientation Practical Tips
- New Employee and Independent Contractor Reporting
- New Hire Packet (over 20 important forms, notices, documents)
- Recruitment Resource Information
- Reference Check Template
- Relocation Taxation Guidelines
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Workers’ Compensation and Safety
- Workers’ Comp Checklist
- Injury and Illness Prevention Program
- OSHA Forms and Information
  - Cal OSHA Contact Information
  - OSHA Forms 300 and 300A
  - OSHA Form 301 Supplemental Record of Injury or Illness
  - OSHA Forms Via the Web
- Safety Resource for Consultation, Training, IIPP’s, Materials, Trouble Shooting
- Workers’ Compensation
  - Workers’ Compensation Checklist
  - Physician Designation Form
  - Workers’ Compensation Claim Form
  - Workers’ Compensation Brochure
  - Modified Duty Program Sample